Owner Handbook

TuSpot

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Contact

Owner support

Reply faster with clear templates.

Use ready-made guidance and reply templates to answer guests faster while keeping availability, pricing, arrival and house rules clear.

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Availability

Use this when a guest asks about dates, minimum stay or open windows.

Hello,

Thank you for your enquiry. I will check the requested dates, minimum stay and current availability, then reply with the clearest option as soon as possible.

Best regards

Pricing

Use this when the guest needs a clear price, extras or deposit explanation.

Hello,

Thank you for your message. I will confirm the price, what is included, any extra fees and the booking path before you decide.

Best regards

Arrival / transport

Use this when the guest asks about flights, rail, ferry, parking or no-car arrival.

Hello,

Thank you for your enquiry. I can help explain the nearest airport, rail or ferry options, parking details and the best arrival route for your trip.

Best regards

Pets

Use this when a guest wants to travel with a dog or another pet.

Hello,

Thank you for checking. Please send the pet type, size and any special needs so I can confirm whether the stay is suitable and which house rules apply.

Best regards

Family stay

Use this when the enquiry includes children, sleeping setup or safety needs.

Hello,

Thank you for your enquiry. Please share the number of adults, children and any practical needs so I can confirm sleeping setup, safety notes and family amenities.

Best regards

Keep replies friendly, specific and honest. Clear answers help travellers decide faster and reduce repeated questions.